Terms and Conditions
In order to confirm your booking, you need to make the following payments to Jumbo adventures 50% Deposit at time of booking excepting air travel, which requires 100% payment upon booking, as tickets have to be issued simultaneously. Final balance due 15 days prior to travel if you are to pay online or; 100% Of the Total Confirmed Price for bookings made less than 15 days prior to departure. Greater deposits may be required in instances of specialist product &/or peak season travel. If the above payments are not received as indicated, Jumbo adventures will be unable to confirm the booking for you.
You will be liable for the Total Confirmed Price, less any payments made by you plus any additional charges due to booking changes that may be charged such as transaction fees and any increases that may be as a result increases of elements out of control of Jumbo adventures( As it shall be explained in sections of this agreement.)
All clients agree to make payments either by Cash, Card, Paypal, Telegraphic Transfer (Swift), Mobile Money Transfer e.g MPESA or PesaPal. In case you choose to issue Cheques note that no service will be provided before it is banked and cleared and money reflects in our bank accounts. Note that this many take some days depending on your bank.
For payments made via Paypal, Pesapal and Swift we shall require about 5 working days to receive your payments and it is advised you make payments early enough before start of safari. If you fail to make the payments on or before the due date, your booking will be canceled and you will forfeit the relevant deposit paid. All transaction charges are to be born by you. Until we receive the payments on our bank accounts. We advise that you choose the best payment that suits you in terms of convenience and cost.
All Customer quotation generated by Jumbo adventures are based upon external supplier costs such as air fares, airport taxes, fuel surcharges, accommodation, car hire, park fees and gate fees which are outside of the control of Jumbo adventures. These supplier costs are therefore subject to change until final payment has been received or in the instance of air travel, until air tickets have been issued.
You agree that should any such costs increase, such an increase will be for your account and shall be payable to Jumbo adventures or as otherwise instructed by Jumbo adventures.
You also acknowledge that:
Airlines reserve the right to levy additional or increased airport taxes and fuel charges without notice at any stage prior to flight and any such costs increased as a result of an increase effected by the airline will be for the Client’s account and shall be payable to Jumbo adventures or as otherwise instructed by the airlines
Road transportation companies such as transfer and car rental companies reserve the right to levy additional charges due to fuel price increases and/or government road levies without notice at any stage prior to and any such costs increase as a result of an increase effected by the road transportation company will be for the Client’s account and shall be payable to Jumbo adventures or as otherwise instructed by the road transportation company.
Government/National Bodies, concession owners and other such parties involved in the running of private or public natural parks reserve the right to levy additional or increased park fees without notice at any stage prior to arrival and any such costs increased as a result of an increase effected by such parties will be for the Client’s account and shall be payable to Jumbo adventures or as otherwise instructed by such parties. In the event that you cancel your booking, in full or partially, for any reason whatsoever Jumbo adventures will levy cancellation charges as defined below
In the occasional instance where Jumbo adventuresis able to obtain waivers of cancellation fees and/or refunds from different suppliers Jumbo adventures will pass this on to you less the Service Fee. However, Jumbo adventures makes no guarantees as to securing such waivers or refunds. Cancellations of bookings must be done in writing. Where cancellations are sent by email, you must obtain an email proof of receipt and retain written acknowledgment of receipt from Jumbo adventures.
- Cancellation of bookings one month and fifteen days prior to departure Jumbo adventures shall refund all the deposit minus transaction and other service fees.
- Cancellation of bookings one month prior to departure Jumbo adventures shall refund eighty(80) percent of the deposited amount minus transaction and other service fees.
- Cancellation of bookings between fifteen days and thirty days prior to departure Jumbo adventures shall refund sixty(60) percent of the deposited amount minus transaction and other service fees.
- Cancellation of bookings between seven days and fourteen days prior to departure Jumbo adventures shall refund thirty(30) percent of the deposited amount minus transaction and other service fees.
- Cancellation a week prior to travel shall attract 100% cancellation fee, however if we are able to obtain waivers of cancellation fees and/or refunds from different suppliers Jumbo adventures will pass this on to you less the Service Fee. However,
Jumbo adventures makes no guarantees as to securing such waivers or refunds. Jumbo adventures will make every effort to confirm the required services after deposit payment. In the unlikely event of us being unable to confirm the itinerary travel services you will be offered alternative available travel services. Should the alternative available travel services not be acceptable to you we will provide a full refund
Jumbo adventures will make every effort to ensure delivery of services as defined in the confirmed itinerary however we reserve the right to cancel services where unavoidable due to circumstances beyond the control of Jumbo adventures. In the unlikely instance that Jumbo adventures should cancel services defined in the confirmed itinerary Jumbo adventures will provide a full refund on the canceled service/s only.
Jumbo adventures will make every effort to avoid misquotation. However we reserve the right to cancel a reservation without liability or penalty if an obvious error or omission leads to a material cost implication. No refunds will be given by Jumbo adventures for partly used vouchers or for no shows.
Thank you for Choosing Jumbo adventures.
